1.1. These Billing and Refund Terms (these Terms) are supplementary to our Terms and Conditions. Any capitalized term used in these Billing and Refund Terms has the same meaning as defined in the Terms and Conditions. These Terms shall apply in conjunction with the Terms and Conditions, and in the event of any discrepancy between them, these Terms shall prevail.

We remind you that our contact email address is support@wispence.com

1.2. These Terms govern the payment procedure for purchases made on the Website or in the App, as well as the procedure for refunds.

1.3. Unless otherwise agreed separately, a Subscription can be purchased in one of two ways:

1.4. The amount of the Subscription payment is set at our discretion, does not depend on the frequency of use of the Website or App, and may vary depending on the type of Subscription and the region in which you are located.

2.1. Subscription payments made directly on the Website are accepted and processed via Stripe or another similar payment processing provider.

2.2. For more information please contact the supplier of payment processing services, or the bank that issued your card.

2.3. We process all transactions over SSL and are PCI-Compliant. We do not store your credit card details; they will be stored by Stripe or another payment processing provider.

2.4. For any questions related to payments and refunds made via the Website, you should contact us or the payment processing service provider.

3.1. Subscription Fees made via an external app store, such as Google Play, Apple App Store, or another similar store, are accepted and processed by the respective store.

3.2. You agree that:

3.3. For any questions related to payments and refunds made in the App, you should contact the relevant app store directly, unless otherwise stated in these Terms.

4.1. According to the general rules, the Subscription is provided to you within a calendar day after we receive your payment.

4.2. If auto-renewal is set up for your Subscription, it shall be renewed for the same period (or for the period, stated before Free Trial Subscription) on the first day of a new Subscription period, and on the same day we will charge you the corresponding payment. By selecting the auto-renewal option or accepting auto-renewal after your first Subscription, you completely agree to this payment method. In order to prevent erroneous Subscription renewal (excluding Free Trial Subscription), we will send you a notification via the Website, App, or to your email three days before the expected auto-renewal.

4.3. In the case that you do not renew a Subscription, it will terminate at the end of the last day of the Subscription period.

4.4. You must notify us of any changes to your payment method, otherwise we will assume your payment method is correct and use it for billing purposes.

4.5. If any Subscription fees billed to your account are not processed for any reason, we may put your Subscription on hold until payment is made in full.

4.6. We reserve the right to change the Subscription Fees from time to time, but only for the next billing period. In that event, we will give you notice of these changes. In case you do not cancel your Subscription before your next auto-renewal, we will assume that you agree with the change in the Subscription cost.

4.7. You agree to act in voluntary accordance with these Terms and are aware of corresponding legal consequences of acting against these Terms.

5.1. We provide a fourteen-day Free Trial Subscription.

5.2. Free Trials are only available to new users and are provided at our sole discretion.

5.3. We reserve the right to revoke your Free Trial Subscription at any time.

5.4. Once your Free Trial Subscription is complete, you give us your consent to enter the auto-renewal Subscription option for the period you chose while you were completing Free Trial Subscription. For this purpose, you voluntarily provide us with your payment information.

5.5. Any unused portion of your Free Trial Subscription will be forfeited upon purchase of a Subscription before the end of the Free Trial Subscription.

6.1. You have the right to cancel your Subscription at any time in the Account Settings via the Website or App, but not later than 24 hours before auto-renewal.

6.2. To cancel your Subscription on the Website, please follow the below steps:

6.3. To cancel your subscription on your Android device, follow the below steps:

6.4. To cancel your subscription on your iOS device, follow the steps below:

7.1. As a general rule, we do not issue refunds for Subscriptions unless expressly stated in these Terms or by Applicable Law.

7.2. When payment is made on the Website, a refund can be made only in the following cases:

7.3. When payment is made in the Google Play App, a refund can be made only in the following cases:

7.4. In the case of payment made in the Apple App Store, refunds based on your request to Apple can only be made by Apple based on the App Store Refund Policy.

7.5. After reviewing your request, we reserve the right to either refuse a refund even if there are above stated reasons and to provide a refund in the absence of such reasons.

7.6. If for any reason you are unhappy with the Website, App or Services, please contact us at our contact email address.